hi my name is Kirsten Schwarzer and
welcome to this ex and pro learning
series on UX design for real-time apps
in this series I'm going to show you a
repeatable process that you can use to
build applications that not only look
good but that also solve real problems
before you jump into the X and Pro app
designer it's important to think deeply
about the problem that you're trying to
solve in our experience thinking through
the problem now will help you spend less
time staring at a blank screen in the
app designer and you'll end up with a
much better result if you're still
deciding which problem to work on we
recommend using the X and Pro use case
prioritization matrix to help you rank
your problems based on their business
impact and their technical feasibility
if you aren't familiar with this matrix
please reach out to our team at support
at X and procom for more details in this
example we're trying to reduce unplanned
downtime of boiler feed pumps in a
thermal power plant we've determined
that this problem has a high impact on
our business and that it's technically
feasible to build a real-time condition
monitoring app with the data that we
have available when we think about this
problem there are five things that we
need to consider firstly what critical
real-time events do you need to know
about when it comes to this problem so
if we want to prevent downtime on our
boiler feed pumps the critical real-time
events that we should know about or
things like spikes in temperature or
vibration going above a certain
threshold next what decisions does the
person using this app need to make to
respond to that event do they need to
decide whether a certain temperature
spike means we need to perform immediate
maintenance on this pump what are the
decisions that they need to make thirdly
what data would the user need to see to
make an informed decision in this
example you want real-time sensor data
from the pump but you might also want to
see the list of scheduled work orders or
the work order
history next is there anything
preventing the user from making a
decision or taking an action
do they need input from someone else or
is there data locked up in a certain
system that they need to get access to
is there a calculation that needs to be
done to figure out what the right action
is or does a machine learning algorithm
need to make a prediction lastly what
key metrics are you trying to improve
this will help you understand why this
is an important problem to solve and
what the potential ROI will be we're
sort of trying to break things down into
first principles and really understand
the problem there's a great Elan musk
quote that says with first principles
you boil things down to the most
fundamental truths and then you reason
up from there in our case we're trying
to break the problem down into the most
fundamental truths and then design our
application from there to make things
easy for you we've created a PowerPoint
template that you can use to answer each
of these questions in a way that's easy
to present and that summarizes your
thinking on one slide you can download
the template by going to the link in the
description below this video
