Manage License

This section is intended for Global Administrative users. No other type of user can manage data about companies and their subscription Subscriptions.

Each product must have at least one user assigned an admin role, to configure product admin settings and respond to a license expiry warning.

As noted here, separate licenses are required for AI and XMPro Notebook to access the AI functionality.

Request a new License

If a company needs to be given access to a product, such as Data Stream Designer, the Company Administrator for that company needs to submit a license request - which is approved by a Global Administrator.

Update a License

If a Company's license is expiring or expired it will need to be updated. To do this follow the steps below:

  1. Click Company in the left menu to open the Companies page.

  2. Click on the Company.

  3. Click on the Subscriptions gauge to open the Subscriptions page.

  4. Click on a Subscription.

  5. Click the Update License button in the command bar.

  6. Click Generate a license request, enter the number of days, and submit.

  7. When you have received the license from XMPro support, upload it.

  8. Click Save.

You can see the expiry date and the number of days remaining for each product on the Subscriptions page.

Expiring License

When a Company's Subscription has less than 30 days remaining before it expires, a banner will appear at the top of the page of the Product. It will prompt you to contact support to renew the license and ensure you do not lose access to the Product.

Expired License

When a Company's Subscription has expired, a banner will appear at the top of the page of the Product and you will not be able to do anything with the Product. Please contact support to renew your license.

If your subscription has expired, you will need to sign out and back in again for the new license to take effect.

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